AT&T

AT&T 

As a Senior UX Writer on the AT&T Flagship App, I contribute customer-facing content strategy and UX writing across a range of enterprise mobile experiences, helping simplify complex wireless journeys through clear, conversational, and action-oriented messaging. My work has supported live and upcoming initiatives including Build-A-Plan, Store Mode, account management, onboarding, usage, and service-related experiences within the myAT&T ecosystem. Partnering closely with UX, product, and engineering teams, I help shape scalable mobile experiences that balance customer needs, business goals, and brand voice across high-visibility digital touchpoints.